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The LangaList
Standard Edition

2006-02-13

A Free Email Newsletter from Fred Langa
That Helps You Get More From Your Hardware, 
Software, and Time Online

Please visit our sponsors and help keep the LangaList S.E. free!

1) Fred's Major Brain-Fade

It was late. I was tired. And I screwed up, big time.

I'd been on the west coast for a week, and was on the daylong west-to-east return trip. Thanks to frequent-flier miles, I had a good seat on the plane, and was able to work on my laptop almost all the way across North America, literally until the cabin critters told me to put the laptop away for landing. I was very tired from the marathon work session, but felt good--- I had hundreds of new emails queued on my hard drive, and dozens of new files created or altered. Of course, the files were not yet backed up, but they soon would be: All I needed was to drive home, transfer the files to my main system, reconnect to the net, and I'd be off and running.

But when I arrived home, I started doing too many things at once: While checking the house and turning on lights and the heat, I booted my home office server and primary desktop system, and then started unloading the car. In between trips, I hooked up the laptop to the LAN, and started synching files with the desktop PC.

After a couple minutes of ferrying more stuff in from the car, some foggy synapse finally fired: Uh-oh. I stopped short, realizing that I'd synched using the process I normally employ when setting up a new PC, not for catching up after a trip. I was synching in the wrong direction, and using the synch-tool's dangerous non-default settings to clone the drive's contents. Instead of the laptop sending new and changed files to the desktop PC, my desktop PC was busily overwriting the new files on the laptop with the old files from before I left on the trip. Doh!

I could blame jet lag or any number of other factors, but it was just a plain, unadorned, ugly brain-fade: I wasn't thinking clearly, and had done too much, too fast.

I raced through the house to the office and aborted the synch--- I had no idea how far it had gotten, but it was enough so that I had a really bad feeling in the pit of my stomach. I then carefully--- very carefully--- re-synched in the proper direction, pulling files off the laptop to the desktop system, which is what I'd meant to do in the first place. This made no further changes to the laptop system, and did get whatever was left of the new files backed up onto the desktop PC.

I then surveyed the damage. Fortunately, I have large hard drives with lots of files, so most of the original, aborted synch had been spent in comparing files that were identical on both systems. And it turned out that I'd aborted the bad synch before any of the hundreds of mail files were munged. Whew!

But once I waded through the file structures, I found there were at least four important files that had been reverted to their pre-trip state. It could have been much, much worse, but it still wasn't good news: I could recreate the four rolled-back files, but it would cost me probably half a day's work.

Then I got thinking: Maybe the files were recoverable. The files in question were overwritten, not simply deleted, so basic "unerase" or "undelete" tools weren't likely to help. If the new text existed anywhere, it would probably be outside of the active file areas, somewhere on the laptop's hard drive.

I'd used deep-geek recovery tools--- sometimes called "hex editors," "disk editors," "sector editors," or "programmers' editors" --- in the past. These are tools that can let you see and modify virtually anything and everything anywhere on your hard drive, including any and all kinds of files and their contents, and even the disk's own fundamental data structures.

These tools are often used in digital forensics and in heavy-duty file- and disk-recovery: They'll show you absolutely everything on the hard drive--- including every intact file, every deleted file, and even bits or scraps of data left over outside the active, in-use file areas. This can include residual data from deletion or defragging operations; data in normally unviewable areas (such as the swapfile or pagefile); and data left in the "slack" space after an end-of-file marker. (If these concepts are unfamiliar to you, see the information here http://en.wikipedia.org/wiki/Cluster_%28file_system%29 , here http://en.wikipedia.org/wiki/Cylinder-head-sector or here http://www.google.com/search?q=hard+drive+cluster+sector .)

Surely, one of these kinds of tools would help me find my lost data, if indeed it was recoverable. But the only tool I had on hand was an ancient DOS-based fossil. So I went looking for a newer version, and therein lies a tale. 

I downloaded and tried a pile of such tools, capturing screen shots from the best examples along the way so you can "look over my shoulder" and see what these tools look like in action. One tool, in particular, was so good, I've added it to my permanent software collection.

The text and screen shot are posted live now, and free, at
http://www.informationweek.com/windows/showArticle.jhtml?articleID=179102805 .

Maybe you'll never make a mistake like mine. But who among us is truly immune to brain fades? (I know I'm not!) Having a deep-geek file/disk recovery tool on hand just might save you hours of work later on, so click on over and see what's available!

http://www.informationweek.com/windows/showArticle.jhtml?articleID=179102805

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"Dear Fred, Some long time ago I had a problem with my computer.
An online friend suggested I check your website. I did, and
was so impressed that I signed up for the LangaList Plus version immediately.
Thanks to you & the LangaList, I've suffered very few problems since.
Not only that, but friends, family and co-workers think
I'm some sort of a guru, because, when they suffer the problems I've
been able to avoid, it only takes me an average of six minutes to
search the LangaList Plus archives and come up with a solution. Of course,
I always tell them where I got the info and suggest they wise-up and get
their own subscription. (At least seven of them have done so.)

The point of this message is: I wouldn't be without the LangaList Plus,
and I won't be without the LangaList Plus. If ever comes the day
I don't renew, it will most likely be because I'm no longer using a computer.
Your loyal & most appreciative fan, Jeanne Neale"

Thanks, Jeanne!

The LangaList Plus! Edition is ad-free, spam-proof,
and carries even more content--- tips, tricks, advice, downloads--- than
the Standard Edition you're now reading, and for just a few cents an issue!

Once joined, you can renew your annual subscription for even less!

Get all the details:
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2) Bad Recommendations?

Hi Fred: I'm curious why you continue to suggest tools that are no longer "in favor"?
 
The ones that come to mind first are MS's Anti-Spyware (MS AS), Spybot and AdAware.  Both PC World and PC Mag have found that Webroot's SpySweeper does a better job than the 3 mentioned previously. Has MS's AS moved out of beta?  If so does it still allow the likes of Claria (Gator) to be allowed?  I read some time ago that MS decided to allow it because Claria/Gator uses a EULA. That's really no reason to allow it. Claria is still a major contributor to the adware/ spyware problem.  Spybot and AdAware are "batch" jobs. Webroot's SpySweeper runs in the background, and while it's not free, it's not expensive at $30. Seems to me that if I can use a "active" product over a "non-active" one I'm gonna be much better off.  I know my clients--most of them novices--should be using software that is "automatic" not manual. Regards, Henry S. Winokur

Well, "in favor" with whom, Henry? To continue with your specific example, you're comparing a $30 tool to free tools. Which kind of tool do you think it's easier to get people to use? <g>

Yes, in some cases, commercial versions are better, and it always is smart to help support the authors of the tools you use so those tools will stay around. (EG I also recommend paying for "donationware" tools, such as Spybot and Spywareblaster; trying to get something for nothing, forever, eventually backfires when the thing you want goes away.)

And remember that Microsoft's Antispyware *was* a commercial tool--- one of the best antimalware tools going--- before Microsoft bought it and started giving it away. Even though it's free, it's still one of the best-available tools.

Is it perfect? Of course not. No tool is. And even a tool that one user--- or publication--- thinks is wonderful might not suit another. For example, some users love tools that freak out at Cookies and "web beacons," equating the blocking or deletion of these things as a sign of great effectiveness. The tools are working really, really hard, right?  Trouble is, most Cookies and "beacons" are either benign or even actively helpful. It's actually much better (IMO) to block only certain types of Cookies, or Cookies from known-offender sites. So what some users would see as a tool's strength (Cookie paranoia), I'd see as a weakness; and vice versa. Who's right? It's a judgment call.

This is one of the reasons why I've tried to recommend a variety of tools, and tools in a variety of categories. The former is to help each reader find tools that work the way they want, and at a price they can afford--- there is no universal "right" or "wrong" here. The latter is to build a multi-layered defense so that whatever one tool misses, another may catch because no one tool does it all.

So, by all means, if you like Spysweeper and feel it's worth the money, go for it! It's a fine tool. But even there, I wouldn't trust it alone: I still recommend that you select tools from different interlocking categories so that one tool can backstop another, preventing malware from falling through the inevitable cracks.

(More? See "5 Essential Steps To PC Security" http://www.informationweek.com/LP/showArticle.jhtml?articleID=177100010 )

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3) "Atwpk2t" Trouble

Hi Fred, I've been a subscriber for a long time and a Plus! subscriber for almost two years now--I should've subscribed to Plus! much sooner.
 
I have a dial-up connection at work with AOL (I work at a homeless shelter--not much money so we take what we can get). For the last couple of months at start up the "Found new hardware" wizard pops up but I haven't installed any hardware whatsoever. When I cancel, the balloon on the taskbar pops up saying there's been a problem with ATWPKT2 and it may not work properly. This happened before but when I found and deleted the file the hardware wizard stopped popping up. Problem solved again right?  Nope. This time that didn't work and it's annoying the heck out of me. I ran the "automatic fix" I got from AOL which said it fixed the problem but at next start up there it was again.
 
The computer is fairly new, I've had it since May. I'm running XP Pro with a P4 2.8GHz and 256RAM. The AOL version is AOL Optimized 4148.5121. Everything I've found online said to rename it but it's too late for that. Little help? ---Lyle Draper

Atwpk2t.sys is part of AOL's software. I had thought--- and hoped--- that the days of AOL messing with the guts of peoples' systems were over. But I was wrong, as this search shows:
http://www.google.com/search?q=ATWPKT2

Atwpk2t.sys is apparently in \program files\common files\aol\acs\ . It's caused trouble in several versions of AOL, but the workarounds seem fairly consistent: http://www.wilderssecurity.com/showthread.php?t=20549  Yes, one is renaming, but others include this user tip: "I had to set services.exe to Options= Allow Driver/Services Installation. No more messages on atwpkt2. "

If none of the above fixes work--- and it sounds like they won't for you because your copy of Atwpk2t.sys is gone, and unrecoverable from the trash---  I'd suggest an uninstall of the current AOL software, with a fresh install of the latest version downloaded from AOL.com. This will restore the missing file--- perhaps with a later, better version.

If *that* doesn't work, then I'd suggest another uninstall of AOL, then remove/uninstall all the modem and networking settings in the PC (fuller discussion here: http://langa.com/newsletters/2006/2006-02-09.htm#5 ); let Windows rediscover the modem and NIC; then reinstall the AOL software.

There's no easy fix because AOL is diddling with your system files; something it's done for years, often with bad results. As long as AOL does this, it's going to cause trouble for some people.

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4) AOL/Yahoo Will Charge For Email

Fred, Thought you'd like to know about this new policy that will directly affect your AOL subscribers.

Seems as if AOL will start charging for incoming e-mails coming from a mailing list.  Those that don't pay will be sent to the Bulk Mail box.

http://www.clickz.com/news/article.php/3581301

Thanks for the wonderful newsletter! ---John

That's true, John. AOL and Yahoo will both start using the "Goodmail" sender-verification service, which charges senders up to about a penny per email to get a magical seal of approval that will let the email past AOL's and Yahoo's filters. AOL and Yahoo say that because spammers won't pay, this charging for inbound mail "will help identify legitimate mail and reduce junk email, identity-theft scams and other scourges that plague users." Wow, sounds great!

Except for a few teensy little details: First, and most obviously, there's the highly questionable idea that, if you can pay a penny per email, you're legit. It's like buying an indulgence from the church in the middle ages: All it takes is some disposable income, and you can buy your way out of being labeled a sinner, er, I mean spammer What a marvelously cynical way of doing business: If you can pay, you must be a good guy! (Yes, there's more than that to sender verification, but it remains in essence a simple means test.)

Plus, the majority of people who'd worry about being "verified" are legitimate emailers who'd never spam in the first place. So, sender verification services--- like most of the other half-baked antispam tools in use--- tend to punish the innocent.

But it gets worse: You see, as part of the deal with Goodmail, AOL and Yahoo will share in Goodmail's revenue. That means that AOL and Yahoo have a profit motive for using Goodmail. AOL and Yahoo now will make money from both ends of the email delivery process--- a potential gold mine for them: Not only will they be charging their customers to read their mail (via the normal subscriber fees) but now AOL and Yahoo will also try to charge for sending email into the AOL system. Kind of puts a different spin on it, doesn't it? What a deal for AOL and Yahoo! They should replace the famous "you've got mail" clip with a simple "ka-ching!" cash-register sound.

Goodmail has competitors, and they're understandably unhappy--- why should Goodmail get all the business; and why should other sender-verification services get their mails blocked?--- so AOL and Yahoo are tapdancing to find a way to make this work. Whatever they come up with, I'm sure they'll spin it as "service to customers" and "protecting our customers from evil spammers" rather than as a way for those companies to make millions of extra dollars in new revenue.

Legitimate large-volume emailers, especially those with free or low-cost services (like this newsletter) also aren't happy with the deal. I've heard of none--- not a single one--- who's planning to go along with the AOL/Yahoo plan.

I'm going to continue to send my newsletter the same way as always. I'm not a spammer and never have been. Everyone who gets this newsletter has specifically requested it; and some--- the Plus! subscribers, bless them--- even pay to defray my costs. I am not going to run up my costs further for the privilege of getting the newsletter past the AOL and Yahoo filters. And I'm not going to charge you money so I can transfer it into AOL's or Yahoo's pockets.

If you're an AOL or Yahoo user, I urge you to check for announcements from the companies on how to manage your filters and mailboxes under the new system. My newsletters aren't spam; and I'll send them to any address you specify. But all I can do is send them: You, and your mail provider, have to let them in.

More broadly, I don't think sender-verification will reduce spam an iota; and it raises all kinds of questions about the motives of AOL and Yahoo for using it; and about the wisdom of allowing self-appointed, for profit "verifiers" to set themselves up as arbiters of who's legitimate or not. The Electronic Freedom Foundation--- hardly a spammer or friend of spammers, agrees that this kind of sender verification is a very bad idea: http://www.eff.org/deeplinks/archives/004398.php

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5) Print Queue Won't Quit

Dear Fred, HELPPPPP!

I coming to you because I've reached the end of my tolerance with HP inkjet printers (and probably other brands too). In the old days of dot-matrix printers, it was relatively easy to send a specific escape-code to the printer in order to clear its buffer of unneeded print data (like when you decide not to print a file that just started).

But in the last 5-10 years, I cannot figure out how to do this.  Even when I thought that I had determined the correct code, it wouldn't work because Win2K's and XP's spooler wouldn't stop sending data.  Even when I've gone to  "d:\WINDOWS\system32\spool\PRINTERS" and tried to manually delete the printer files left in the spooler, the OS locks then.

As many times as I've pulled the cables from the printer, the data flows again when they are plugged back in.  I've wasted many 15-minutes segments screwing around trying to print what I really want.  So far the only solution is to reboot.

This seems to me to be a really stupid design -- there should be an easy and convenience way to clear unwanted print data and get on with the job.

Do you have any ideas that you can share on this problem. Thanks, SteveG

First, a little background:

In the days of yore, printers had quite a lot of onboard intelligence: They often has their own little CPU and memory; sometimes, fonts were even stored in the printer itself. You could make the printer sing, dance and make coffee, all from the printer's hardware control panel. Printers had to be this way--- that is, largely self-contained--- because the PCs of the day were so anemic.

But it wasn't any golden age of printing. All that extra complexity meant that printers cost a fortune, relatively speaking. When a printer broke--- all too common, alas--- you'd take it to a printer repair shop rather than toss it out.

Today, printers are cheap (again, relatively speaking) and almost disposable, mostly because they've become "dumb" devices: For the most part, all the smarts, cpu power, memory, and fonts are supplied by the PC, with the printer simply carrying out commands provided by the printer software and drivers, running on the PC.

But problems can arise when a hardware maker tries to do software; sometimes, the printer software is very clumsy, quirky and, ahem, unpolished.

OK, enough background. In theory, you're supposed to be able to cancel a Windows print job (and clear the spooler) via Start/Printers And Faxes. Next, left double-click on the printer in question, and a window should open with a list of all the pending print jobs. (Or, if the little printer icon is visible down by the clock, you can click on that to open the same print queue window.)

You then can right click on the job(s) in question, or use the "Documents" menu, to pause, resume or cancel any job(s). Or, use the Printer menu item to pause or cancel all the pending jobs at once.

That's the theory, but it doesn't always work, usually because of a problem with the software. If that's what you've been doing, and it's not working, then you might want to uninstall the printer software, and reinstall a full, fresh copy of the software obtained from the printer vendor's site. This will also help insure that you have the latest drivers for the printer.

And if *that* doesn't work, you may be able to find more information here:
http://www.google.com/search?q=cancel+print+job+windows

If nothing else, that search may make you feel less isolated--- over 5 *million* pages discuss Windows print queue cancellation problems! <g>

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6) Recommend This Newsletter And Win!

If you think the LangaList is a worthwhile read, maybe a friend would find it useful too! Just use the following link to recommend the LangaList---your friend may find a new source of useful information and you just may win one of three FREE ONE YEAR SUBSCRIPTIONS to the LangaList Plus! edition given each month. (If your name is drawn and you're already a Plus! subscriber, your current subscription will be extended by a full year.)

Check out the details at http://langa.com/recommend.htm . Thanks for recommending the LangaList--- and good luck!

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7) PC Switch, Connectors Broken

Fred I appreciate the great advice you furnish in your news letter and hope you can help me with a very frustrating problem.
 
I am trying to repair a computer for a handicapped friend who moved to my town about a year ago. In the move from another state his computer was damaged and I am trying to find replacement parts for the damaged ones. The computer is a vpr Matrix, Model FT6100, Series 210.  I understand the Matrix Company was formed by Best Buy to produce computers for sale in their stores, but other computer makers (Sony and HP) threatened to remove their products from Best Buy due to Best Best's competing with them at cheaper prices. So Matrix computers seemed to have disappeared. Inquiries to Best Buy for the parts I need are to no avail and they tell me to contact vpr Matrix direct. Phone numbers provided by Best Buy lead me nowhere (one even directed me to Maytag washers and dryers). The vpr Matrix website appears to be old and offers no help and emails to the company are not answered.
 
The parts needed are the ON/OFF plastic switch mounted in the front bezel and the USB/firewire ports module located under the front bezel with access through the left side bezel. This is an otherwise good computer with many good features that is worth salvaging.
 
Any information you or any of your readers can provide on how to contact the vpr Matrix Co. or find other sources for parts will be greatly appreciated. ---Charles Jeffress

Yes, their site seems old--- the last update looks about 3 years past. And a quick look on eBay didn't turn up used parts for you.

You might be able to kludge something together, but let me suggest an alternative: If I were you, I'd simply replace the entire PC case, re-using all the parts inside. PC cases are fairly standard and cheap, and you'd get new switches, case-mounted sockets, and so on, that fit the case and match in color, size, and everything else. Just buy a case that's the same form-factor, with the same number of internal bays, etc. as the current one. It's just a screwdriver job to remove the parts from the old case and put 'em in the new.

You can get a basic case with a brand-new power supply for under $30 or so, if you shop around a bit; or even less if you recycle the original power supply. Here's a general search:
http://www.google.com/search?hl=en&lr=&q=pc+system+case  And LangaList advertiser TigerDirect also sells a boatload of PC Cases: http://tinyurl.com/867e4

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8) Code-Load Success Story

Code-loader Adrian State writes:

Hi Fred: Just a quick message to say a big thank you for my sites ( http://www.introduced-species.co.uk ) huge increase in traffic. Within 2 1/2 hours of the current LangaList being published which listed me in "they loaded the code" I received over 10000 hits...! Luckily I have a reseller account and was able to immediately allocate more bandwidth to my site. Many thanks from a long time LangaList reader. Adrian

Do you have a home page or website? (It doesn't matter what size.) Please click over to http://langa.com/code.htm , and maybe you can join the thousands of LangaList readers who have "Loaded the Code!" (If you've already "Loaded The Code" and are wondering if your site will appear here or on the Langa.Com web site, please see http://langa.com/link.txt )

Speaking of which: Here's another eclectic sample of reader sites---some professional, some very personal:

View A Randomly-Chosen Reader Site
http://langa.com/randomlink.htm

Manually Browse All Posted-to-Date Sites Starting At
http://langa.com/readersites.htm

tekhed
http://tekhead.tk/

Richter's Family Page
http://www.manola4.com/

women's sports
http://www.womensportreport.com/

Owen Gaede's Home Page
http://mailer.fsu.edu/~ogaede/

Ramona's Custom Embroidery
http://www.geocities.com/deirdretoo/index.html

Mouzergames
http://www.mouzergames.com/

Mountaintop Mall
http://www.mountaintopmall.com

Domain BC
http://www.domainbc.com/

Discuss-It
http://www.discuss-it.net/

Debt Reduction Resources
http://www.getdebtreduction.com/debtresources.html

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9) OpenOffice Speedup

OpenOffice, from http://www.openoffice.org/ , is the excellent, free open source office suite that's a workalike cousin of Microsoft Office.

Fred, One of your readers mentioned that loading OpenOffice v2.0 is slow believing the cause to be the programming language Python.

Actually, OpenOffice is written in C++. There are various additional items in there for scripting, including Python, but the main body of the applications is C++.

In any case, part of the reason why OpenOffice loads slowly is because it's loads up the Java runtime engine when it starts up. The Java engine is needed for connectivity to databases (it uses JDBC). If you don't connect to databases from within OpenOffice, you can disable the Java functionality. This should speed up OpenOffice load times significantly.

Regards, Ben Kooijman

Thanks, Ben!

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10) Plus! Edition Highlights:

Today's LangaList Plus! Edition contains about 40% more content including an ENTIRE SPECIAL SECTION on sorting out the plusses and minuses of the different ways you can get software such as Windows:

• OEM vs Retail: The Grey Market
     (what abut those deeply-discounted copies you see online?)
• OEM vs Retail: OEM Bundles
     (benefits and drawbacks of getting software with your hardware)
• OEM vs Retail: Full Retail
     (pros and cons of paying the full retail price)
• OEM vs Retail: Real World, Conclusions
     (sorting out the confusion; Fred's recommendations)

The Plus! edition is only pennies per issue, and comes with a MONEY BACK
GUARANTEE from Fred. How can you lose? Check out the details:

Plus! Edition info: http://langa.com/plus.htm 

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14) Just For Grins

Fred: So many conversations about Microsoft (or Linux, for that matter) seem to end with the sentiment "Yeah -- that'll happen when pigs fly."  Well, take heart:  the day has arrived.

http://www.flying-pig.co.uk/pagesv/pig.htm

This is a commercial site, but the models are inexpensive (be sure to check out the downloads; some are free) and there is a lot of good material here for teachers as well. Enjoy! ---Phil Freed

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(Give a gift subscription to the LangaList Plus edition!
Click <a href= " http://langa.com/plus_gift.htm ">here</a>)

The LangaList is published about 72 times a year, or about 6 times a month. See you next issue, 2006-02-16!

Best,

Fred
( Editor@Langa.Com )

Please recommend the LangaList to a friend! (And maybe win a prize!)

An easier-to read formatted HTML version is available in the "Current Issue" section of http://langa.com.  (The HTML version of each issue normally is available by 9AM EST [UT-5] of the issue date.) All past LangaList issues are also available at the Langa.Com site.

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