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The LangaList
Standard Edition

2004-01-12

A Free Email Newsletter from Fred Langa
That Helps You Get More From Your Hardware, 
Software, and Time Online

Please visit our sponsors and help keep the LangaList S.E. free!

Contents:

1) Happy New Year!
2) Warning! Email *Unbelievably* Unreliable
3) DVD's Alphabet Soup
4) Follow-Up on Site Move
5) Fraud?
6) Three More Winners!
7) Unusual Spreadsheet Add-Ins
8) Unladylike Evildoers Strike!
9) Acronis and Bootit/Image Updates
10) Just For Grins
11) Plus! Edition Highlights:


 

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1) Happy New Year!

Hope you all had great holidays, and that your new year is off to a good start. I managed a short break with my family, and also got a lot done behind the scenes on the newsletter and the infrastructure that keeps this whole operation alive. Stay tuned for more info on new services I hope to offer soon!

Now, we resume our regularly-scheduled newsletter... <g>

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2) Warning! Email *Unbelievably* Unreliable

Email reliability is even worse than I thought. Much worse! At least, that's what our recent worldwide test showed!

Remember a while back when I wrote:

...I'd like to gather a group of volunteers... and send each one a simple non-spam email message, in plain text and with no attachments, from a personal mail account (not a bulk mailer). I'd like to see how many of these simple messages actually make it through the gauntlet of servers, routers, and ISP-based and local mail filters....

Over 10,000 LangaList readers volunteered as test subjects; I conducted the test mailings in mid-November, and sorted and analyzed the results over the holiday break.

The basic test concept was simple: I sent one plain text, attachment-free email to each volunteer. The content of the email simulated normal, safe business or interpersonal correspondence. It contained no deliberate or obvious spam- or virus-filter triggers (e.g. no spamlike components, such as offers to enlarge this or shrink that; no attachments; no viruses; no HTML; no embedded scripts; etc.). The subject line was plain and general, neither designed to trigger nor avoid spam filters.

Plus: the recipients were expecting the mail: They new it was coming, although they didn't know the specifics of where, when or how it would be sent.

Even so, the results were dismal. Some 40% of the test emails didn't make it through!

Think about that for a minute: This suggests that as many as four out of ten of your serious emails--- the sort you might exchange with co-workers, family, friends, business associates, or customers--- may not be making it to their intended destinations.

Or: Four out of ten emails that others send to you may end up lost before you ever see them, *even if you expect the emails and are looking for them!*

There's a lot more to the story. I actually broke the 10,000+ volunteers into four subgroups to simulate different kinds of email (personal, one-at-a-time notes; reply mails; mails with large or small BCC lists, etc) and was able to track how each subgroup did. Some groups lost an astonishing 70% of the mail, even though all the test mails were plain text and non-spam, sent from a normal email client (not a bulk mailer); and even though the volunteers all were expecting a test email to arrive!

A complete description of the tests, and the group-by-group results, are posted at http://www.informationweek.com/story/showArticle.jhtml?articleID=17300016 .

Plus, at the end of that article, I also sum up the best-available techniques to help you ensure successful deliveries, and minimize the chances that your emails will be lost.

I knew email reliability was getting bad, but a 40% failure rate stopped me in my tracks. Imagine if 40% of your phone calls failed, or 40% of your paper mail failed....

Odds are, if you're reading this newsletter, email is important to you. Please check out the article at http://www.informationweek.com/story/showArticle.jhtml?articleID=17300016  so you'll know what we're all up against, and what you can do about it!

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3) DVD Alphabet Soup (-R, +R, Etc.)

DVD burners come in many flavors and variations, depending on exactly which types and subtypes of recordable media they're designed for. Some even handle CDR and CDRW discs in addition to several kinds of DVD discs, too.

But when you must choose between the two main variants of recordable DVD technology--- DVD-R and DVD+R--- how do you decide?

Hello,  ... Amidst company announcements, standards publications, forum discussions, marketing hype and press releases "bombarding" the average DVD consumer, what are the actual "plus" and "minus" of each recordable DVD format rival?

CDRInfo.com chose an equal number of dash (-) and plus (+) format recorders with an equal number of respective media and tested one-by-one the readability of the burned discs on about 5 dozens of players.
 
You can read the details of the compatibility tests concerning the DVD media formats -R/RW and +R/RW, as they appear in the relevant review in the section "Articles" of the CdrInfo.com web-site, or in the  following URL:
 
http://langa.com/u/2s.htm

For all those impatient to learn the actual numbers, you can find them in the following URL: http://www.cdrinfo.com/Sections/DVDMediaFormats
 
Thank you, Tony Veglis

Thanks Tony!

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4) Follow-Up on Site Move

You may recall that I ran into major problems with Hostway, the former web host for Langa.Com. (See http://www.langa.com/newsletters/2003/2003-11-06.htm#2 )

I did eventually hear from one of the founders of Hostway. I told him what the problem was (an incredibly crude patch that broke form-mail, rendering useless the BrowserTune report-mailer, the Langa.Com "Recommend" pages, and many other form-mail based functions). He agreed that the patch was (ahem) poorly done. He had the Hostway techs figure out a better way, and they eventually restored basic form-mail functionality; a good thing.

But the fix came way too late for me to change my mind; I've lost confidence in Hostway. I moved Langa.Com to a new host, and will pull my other sites from Hostway as they come up for renewal.

Many of you had similar problems with your web hosts, too. For example:

Fred, Just as you documented gripes with Hostway, I suffered at the hands of Hostcentric. My gripes are here  http://www.computergripes.com/hostcentric.html  Basically, a web site of mine died and almost three days later, its still not back online. You can't make this stuff up.... ---Michael Horowitz

Others of you wrote to ask who the new Langa.Com host is. I initially didn't want to say because I didn't yet have any track record with them. Even now, it's still only been a month, which isn't a long time at all. But so far, things are looking good. The new host has great rates, fast hardware, and excellent human service. The online help for some advanced features is a little thin in spots (I've been using outsourced web hosts for over 10 years, and still had a few minor snags during the transition). But in general, I've been very satisfied.

If you'd like to take a look, the new host is http://www.trkhosting.com/ . The owner, Tom Koch, also has free tutorials for people just getting into web hosting.

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5) Fraud?

Fred; The other day I was searching for hard drive benchmark software and came across a company that markets several products including one, "PC Booster", that promised to reduce or eliminate system lockup and improve PC performance. They promised a full refund if not satisfied.

Since I was having some of the problems they promised to solve I purchased, downloaded and installed the software. Not only did it not solve any problems it made them worse. I removed the software and send an email requesting a refund. I got a reply telling me that I should try other things to make it work. I replied that I had better things to do than spend time trying to make a marginal product work. I wanted a refund. In reply I received instructions that I would have to send a Fax with a written statement of why I was requesting the refund as well as a copy of the original invoice email.

Nowhere in their claim that I could get a refund was this specified. Your readers should be warned against any Inklinegobal products. ---Mike Flood

Their guarantee seems pretty simple: The web site says: "If you decide within 60 days after your purchase that you don't like our software, we'll gladly give you a complete refund of your purchase price." It sure sounds straightforward.

You did the right thing by contacting the company first, and giving them a chance to make things right. If you were within the 60 days, and if they refuse to honor your refund request, call your credit card company and talk to them: They'll help you get your money refunded.

But stepping back from the specifics of this case, let's look at the general issue:

I have no experience at all with "PC Booster" and can't say how good it is or isn't. But in my experience, almost all products that claim to be able to make your PC faster and more stable, especially if they claim to use "secret" techniques that you can access "with just a few clicks of your mouse," end up disappointing. If it really were that easy to fix things, don't you think Microsoft would have built this wondrous speed-up/make-stable technology into Windows by now? Do you really think that any third-party software company knows more about your operating system than the company that produced it? I suppose it's possible, but it seems very unlikely.

Plus: There are no secret techniques or patches in the first place. Anyone with access to Google can find free, do-it-yourself ways to tweak every single setting that your hardware and software offers. Valid commercial tweak tools may put a front end on these patches and adjustments, making them easier to get at--- a legitimate benefit. But all they're really offering is a little convenience, not a magic fix. And if it's convenience that you want, many sites also offer entire collections of patches and automatic tweaks for free or nearly so. (See, for example http://www.xteq.com )

There are legitimate maintenance tools and techniques that really can make your PC more stable and faster--- and we cover them in this newsletter on a regular basis. But out on the web, when you see claims of software with near-magical powers for effortless repair of PC problems, your BS detectors should start ringing loud and clear. That kind of software is often just overpriced, underperforming junk.

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6) Three More Winners!

Gforshall, Harperdragon and DAS123 each won a FREE full one-year subscription to the LangaList Plus! edition by using the "Recommend To A Friend" form at http://www.langa.com/recommend.htm .

Each month I choose three winners of a new FREE ONE YEAR SUBSCRIPTION to the LangaList Plus! edition. (Existing Plus! subscribers get their current subscription extended by a full year.) To have a shot at winning, just use the following link to recommend the LangaList to a friend. Your friend just may find a new source of useful information; I just may gain a new subscriber; and you just may win! (Full details also available via this link): http://www.langa.com/recommend.htm

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7) Unusual Spreadsheet Add-Ins

A macro is a series of keystrokes and actions recorded and stored for later playback. Macros can be simple--- just one or two actions--- or elaborately complex, even linking to scripts and other add ons, almost like a programming language. Plus, some macros recorded on one PC can be put onto and used in other PCs.

 Most office applications (such as Word and Excel) have built-in macro tools--- although few people use them. In a way, it's too bad, because macros can be amazingly powerful. Sometimes, they can even be fun, too!

Fred: I found the following website that offers 2 classic video games (Pac-Man & Space Invaders) written completely within Microsoft Excel. The games look and sound exactly like the classic games from the 70s/80s. **Boy, do I miss those days!**

Website http://www.geocities.jp/nchikada/pac/

PACELMAN (Pac-Man) http://www1.plala.or.jp/chikada/vba/pac/pacelle.zip

CELLVADER (Space Invaders) http://www1.plala.or.jp/chikada/vba/cellvader/cellvader_e.zip

---Bronson Elliott

Thanks, Bronson. There are some cosmetic language issues with these macros; the site and macros look like they're designed as English/Japanese hybrids so not all the on-screen characters display well on an English-only system. But the games are easy enough to figure out; and they play just fine anyway. <g>

In any case, these files are cool both as just-for-fun items, and as amazing demos of just how far macros can go!

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8) Unladylike Evildoers Strike!

Our regular listing of reader sites often contain some, um, unusual things, but this one stood out even from that eclectic mix:

Dear Fred, I am the webmaster of a small online community. We are a group of women and men who gather to discuss a plethora of topics. Each year we nominate a person or persons who we feel has contributed to the Internet in a positive way.

This year we had a tie - you and Chris Pirillo are the 2003 recipients of the Unladylike Evildoers Club Person of The Year Award.

Congratulations Fred! You are very deserving of this award.

Sincerely,
Deb Slaunwhite (GreyEyes), Webmaster
Unladylike Evildoers Club
http://rethink.tripod.com/uec.html
Award (requires login): http://pub115.ezboard.com/fuectopicdiscussionfrm14

Here's another wide-ranging sample of reader sites--- some professional, some very personal (check out http://www.langa.com/code.htm for the details on how your site may be able to be listed, too):

View A Randomly-Chosen Reader Site
http://www.langa.com/randomlink.htm

Manually Browse All Posted-to-Date Sites Starting At
http://www.langa.com/readersites.htm

Sim Golf
http://www.everity.com/~darcast/

Blaine's Digital Art
http://blainesart.tripod.com/3/

Pat's Site
http://patdusome.no-ip.org/

Globe Urban
http://www.globurban.com/

Anti Iraq War Site
http://us.share.geocities.com/purplesage23/index.html

Worcester County Hockey
http://www.wcyh.org.uk/

Meatnpolace
http://meatnplace.net/

A Free Voice
http://afreevoice.com/

Dan's Car's
http://home.iprimus.com.au/danny1602/

Bit-Quest
http://www.bit-quest.com/

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9) Acronis and Bootit/Image Updates

Hey Fred: After a flurry of discussion and tidbits on disk imaging tools, the topic has quieted down. I remember a lot of folks were very disappointed with the latest version of Drive Image and looking elsewhere. I settled on Acronis TrueImage 6, which is really good but not perfect. Well, I got a notification from Acronis today that 7.0 is shipping & when I checked the new features on their site ( http://www.acronis.com/ ), I upgraded right away. V7 has the two (of the three) killer features I thought TrueImage was missing: *Incremental Images* -- that's right, if the disk changes I only have to do an incremental image to backup the whole darn thing -- and a *scheduler* -- now I can have imaging run unattended at night. I still think TrueImage needs some kind of command line or automation interface, but otherwise this is one sweet package and fills the last few gaps in my home/office network data protection plan. Thanks again for the great newsletter! ---Brian R. Deeley

Fred, Terabyte Unlimited has come out with a jewel they call PHYlock to allow imaging the system partition from within Windows 2000/XP using Image for Windows (IFW). It does not work with Windows 95-98. I have created  images with a byte-for-byte validation and came up with NO errors at all using PHYlock. Till now I have not found an application that could do this and not leave behind a real mess rather than a restore. PHYlock is a separate download from the IFW file ( http://www.terabyteunlimited.com )and needs to be unzipped and installed after installing IFW. I have restored my computer using this program. After using the restored partition for about 2 weeks now I have found no problems that could be blamed on a bad restore. IFW can create a bootable cd/dvd that uses the Image for DOS shell to boot when you restore. All the Terabyte programs can use dvd+/-r(w), cd-r disks, as well as imaging to another partition. Ghost can only use dvd+r, dvd-r plus cdr media and probably another partition. One word of warning, though. A computer literate person has said that Zone Alarm should be closed before imaging the Windows partition when active. It is probably also a good idea to close the Roxio/Nero quick-start icon in the system tray if you are burning to removable media. I am still imaging to BootItNow though more infrequently. Thanks for a great Newsletter. ---Mary Nelson

Thanks for the timely info, Brian and Mary!

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10) Just For Grins

I wish I could have run this just before the major holidays, but it's still too good to pass up, even if a little belated...

Fred A little something your readers might find amusing. I certainly did! Happy Holidays! David Cocain

The E-Mail Wonderland

Another "ping",
Are you listenin'?
The puter screen,
Is a glistenin'
With icons so bright,
They light up the night,
Welcome to the e-mail wonderland!

Gone away,
Are the hall talks.
Here to stay,
Is the IN-BOX.
Flagged "urgent, please read!",
And "answer with speed!".
Welcome to the e-mail wonderland!

[refrain] In the morning e-mails start to add up.
No lunch today cause messages abound.
Just click away and hope the server stays up.
You can't do your job if it goes down.

10 P.M.,
You're not tired.
The caffeine,
Has got you wired.
The day's not complete,
Till the last delete,
Welcome to the e-mail wonderland!

[refrain]

Until you,
Are retired,
The same old grind,
It is required.
You'll face unafraid,
That message parade.
Welcome to the e-mail wonderland.

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11) Plus! Edition Highlights:

  • Phone Company Takes Half Of Bandwidth!
        (why your modem may never reach top speed)

  • Readers *Love* This New Linux Distro
        (special feature: ease of setup)

  • Defunct Recycle Bin
        (it happens! here's the fix.)

Plus! edition subscribers not only get much more content in every issue (like the above), but also have access to a private web site with over 100,000 words of special content and features not found in *any* issue of the newsletter; along with dozens of private downloads and much more--- all for just $1 per month!

Check out: http://www.langa.com/plus.htm 

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(Give a gift subscription to the LangaList Plus edition!
Click <a href= " http://langa.com/plus_gift.htm ">here</a>)

See you next issue!

Best,

Fred
( Editor@Langa.Com )

Please recommend the LangaList to a friend! (And maybe win a prize!)

An easier-to read formatted HTML version is available in the "Current Issue" section of http://www.langa.com.  (The HTML version of each issue normally is available by 9AM EST [UT-5] of the issue date.) All past LangaList issues are also available at the Langa.Com site.

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This newsletter is a service of Langa Consulting LLC and is Copyright © 2004 Fred Langa / Langa Consulting LLC. All worldwide rights reserved. LangaList: ISSN 1533-1156

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