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The LangaList

10-Jan-00

A Free Email Newsletter from Fred Langa About BrowserTune,
HotSpots, Columns, Tips & Tricks, and Other Activities

1) Symantec/Norton Problem One: AV Port Worries Continue
2) Symantec/Norton Problem Two:  LiveUpdate Broken?
3) Symantec/Norton Problem Three: Quicken, FrontPage Conflicts?
4) Bits and Bytes Redux
5) Millennial Heat
6) Don’t Make Me Beg! 8-)
7) Just For Grins
More!

 

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1) Symantec/Norton Problem One: AV Port Worries Continue

Two issues ago, I told you about a security hole in Norton AV2K; when used to scan incoming email, it opened a "port" to the outside world, potentially allowing hackers into your PC. Symantec initially denied there was a problem. (See http://www.langa.com/newsletters/jan-3-00.htm#8)

Last issue (see http://www.langa.com/newsletters/jan-6-00.htm#1 ) I told you of a patch Symantec finally released that was designed to close the port and end the security problem. (The patch is at http://www.symantec.com/nav/patch122799.html )

But then I started getting email from readers like this:

Fred, I ran the Norton Anti-virus Live Update (which should have installed the patch to close port 110) and then ran Steve Gibson's Port Probe--guess what? Port 110 is still open! --- Roger Sturdy

So, installing the patch may not be the end of the problem. If you run AV2K and have applied the patch, follow Roger's example and check your connection's security.

In fact, it's a good idea never simply to assume that your internet connection is 100% safe. You should *always* periodically check to verify that no one can snoop your system or hack their way inside.

Once a month or so I use Steve Gibson's "Shields Up" and  two other security-testing sites to ensure that my connection to the internet is still safe; that it hasn't been compromised by anything I've done (deliberately or accidentally).

I've written about the three sites in past issues. If you don't have them on your bookmarks/favorites list, visit them now, and save the URLs so you can check your own connections. See: 

http://www.langa.com/newsletters/1999/oct-14-99.htm#gibson   and 

http://www.langa.com/newsletters/1999/oct-18-99.htm#check  and

http://www.langa.com/newsletters/1999/nov-18-99.htm#secure  

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2) Symantec/Norton Problem Two: LiveUpdate Broken?

As if the security problem (above) isn't enough, reader Gene Wind used Norton's "Live Update" to grab the security patch and then found his system had become very unstable. After several go-'rounds with Symantec tech support, he got someone to admit that there is, in fact, a problem ("known issue") with LiveUpdate; they then told Gene how to manually correct the instability; and then recommended that he NOT USE LiveUpdate in the future! Sheesh.

Here's the note Gene got from Tech Support:

I am sorry there seems to be some kind of issue with this feature. This a known issue that development is working on.

First. manually uninstall the program. That way we are sure to get all of the program out of the registry:

Title: 'Manual Uninstall Procedure for Norton AntiVirus 2000 for Windows 95/98' Document ID: 1999082311591106 Web URL:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999082311591106&src=w

Second, uninstall LiveUpdate from the control panel:

Start --> Setting --> Control Panel --> Add/Remove Programs --> Select LiveUpdate, select Add/Remove...

Third, reinstall Norton AntiVirus 2000 in safe mode: Title: 'How to Install Norton AntiVirus 2000 from Safe Mode' Document ID: 1999100110353506 Web URL:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999100110353506&src=w

If you do not have enough hard drive space then install in a clean windows environment:

Title: 'How to Perform a Clean Boot in Windows 98' Document ID: 1998429102510
Web URL: http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998429102510&src=w

Finally, update your virus definitions using the Intelligent Updater: Title: 'How to Obtain Virus Definition Files Using the Intelligent Updater' Document ID: 1998082013035306
Web URL: http://service1.symantec.com/SUPPORT/nav.nsf/docid/1998082013035306&src=w

Do not use the LiveUpdate feature at this point until you see posts that we have found the problem and resolved it.

Yikes! Thanks, Gene, for alerting us all to this.

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3) Symantec/Norton Problem Three: 
Quicken, FrontPage Conflicts?

But wait; there's more! Al Brown, another reader, uncovered yet another glitch with Norton AV:

Fred - Here's a hot tip for your readers. I was going nuts trying to figure why it was taking a whole minute for my Quicken 2000 checking program to open and then most of the operations took what seemed to be eternity. My machine uses an AMD K6 - 2 cpu with 126 meg of ram running at 450 MHz.

Well, it seems that Norton antivirus 5.0 (maybe 4) with the latest definitions gets in the way. All you have to do is disable the Auto protect while you are doing your banking and the problem goes away. I did update my files - that was one of the first things I did but it didn't work for me. My 17 Yr old son told me "Why don't you just disable the auto protect?" (Smarty pants :) Don't you hate it when your kids point the obvious solutions?

Check this out: http://www.intuit.com/support/quicken/faqs/win3/5199.html 

I have noticed similar problems with my FrontPage 98 editor - loading the images on a page that I know is ok. Turn off the Auto protect and bingo - back in business.

Enjoy your News letter. Thanks,  Al!

All this amounts to a bad time for Symantec/Norton users; if you have any Symantec/Norton product, it might be worthwhile checking the support sites and message boards to ensure you're up to date.

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4) Bits and Bytes Redux

Several issues ago, I wrote about the right and wrong ways various applications calculate online throughput speed. I did this in response to questions from many readers who were confused when, say, their browser reported one speed, but BrowserTune or another speed-measuring app reported a different speed, sometimes at the same time. (See  http://www.langa.com/newsletters/1999/dec-23-99.htm#3 )

To recap: The correct method for reporting online speed is in BITS per second. For example, a 56K modem gets its name because it can operate at maximum speed of 56,000 bits per second--- that's bits, not bytes. But many browsers and speed-measuring software improperly report speeds in BYTES per second. Because there are 8 bits in a byte, a 56Kbit modem can operate at a theoretical maximum of 7K Bytes per second---7KBytes and 56Kbits *are the same speed.* 

Some readers thought this explanation was wrong because of the start, stop, and parity bits that modems may add to the data stream: If a single 8-bit byte also requires a start bit, a stop bit, and a parity bit, then sending that 8-bit byte actually requires 11 bits to flow through the wire--- think of it as three extra bits of baggage that must accompany each byte. 

It gets more complicated because there are actually several different modem data-encoding schemes, including raw data compression, all of which affect how many bits it takes to transmit a byte. Plus, not everyone uses modems--- network-based Cable, DSL, and ISDN connections use *different* schemes.

But here's a surprise: None of that really matters. Here's why:

None of these encoding or compression schemes have anything to do with a connection's rated speed. What they affect is how much of the total bandwidth is available for transmitting actual data. That is, how fast you can move data (words, pictures, whatever) from the net into your system. 

Measuring the final, net throughput automatically takes into account the varying efficiency (or inefficiency) of various encoding and compression schemes. It tells you, *regardless of the type of connection you have,* how long it takes to move the actual data you're trying to get to. That's the only thing that really matters. That's the only measure you really need.

And that's the kind of measure BrowserTune makes. BrowserTune actually takes nine separate measurements: It twice measures the internet's  "latency" or lag between you and each of three different servers, and then measures how long it takes you to download a 35K block of  compression-resistant text from each of the servers. By dividing the exact number of transmitted data bytes by the download time, and subtracting the network lag, BT2K can determine what your actual average delivered throughout is, regardless of your connection type, encoding scheme, or anything else.

In short: It doesn't matter whether you're on a modem, a network, or whatnot--- BT2K will always tell you your actual, delivered throughput.

Other web sites use simpler and less complete versions of the BT2K method. For example, the Microsoft site at http://computingcentral.msn.com/topics/bandwidth/speedtest50.asp uses the exact same basic technique, but runs the test only once, from one server, and makes no allowance for network latency. It's a much rougher test than what BT2K provides, although the basic concepts are the same.

Plus BT2K not only does nine basic tests on three servers; the full-test version of BT2K also lets you test your throughput with 1 MB or even 10MB test files. These longer tests give you a better idea of your connections *sustained* throughput.

I believe BrowserTune is actually the most-accurate web-based speed test there is. I know of no other site, anywhere, that lets you test so many ways, on different servers, with different files sizes, and with built-in latency corrections. And, BT2K is free. 8-)

If you know of a better throughput test, please le me know. But until we know of anything better, check out http://www.browsertune.com/bt2kfast/ for the most accurate throughput tests money *can't* buy!

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5) Millennial Heat

In the first issue this year, I  talked about how I'd gotten a ton of mail after I colloquially referred to the last issue of 1999 as the "last of the millennium." In the Jan 3rd issue (see http://www.langa.com/newsletters/jan-3-00.htm#1) I made the point that the common calendars we use are all arbitrary anyway, and the nit-picking about "the millennium doesn't start until 2001" is, well, a little silly.

Although my original use of "millennium" got a lot of mail, my explanation of calendrical silliness got even more, but from the opposite camp!  Here are two sample letters:

Fred: 

A response to your comments in the LangaLetter regarding those who claim the millennium doesn't end until 12-31-00. I've been dying to get this off my chest, and you seem like you might be a sympathetic ear, judging from your comments. 

All those pinhead, know-it-all whiners who claim the millennium didn't just end don't know what they're talking about! The word millennium simply means 1000 years, but that 1000-year period could start or end ANY time. One particular millennium ended the year I was born, in 1956. It started in 957. So if you REALLY wanted to get technical, there is no such thing as THE millennium!

Obviously, the millennium that all of us are talking about is the one that ended in 1999. Evidently, it started in 1000. The millennium before that ended in 999, and evidently IT started in 1 BC. This is where those pinheads would pitch a fit. But I'd like to respond to their screaming by calmly pointing out that nowhere does it say when "the" millennium has to start, so it's up to us to say. And "they" might want it to have started in 1 AD, but there are FAR more of "us" that want it to end in 999, and 1999, etc., so that the millennium change matches the digital rollover from 1000's to 2000's.... so I say We Win, A New Millennium Just Started, and Stop Whining!!!!

And as far as I'm concerned, your comments about the uncertainty of the calendar fit right in here perfectly, too. Thanks for letting me get that off my chest! --- John Ratzlaff

-----

Fred-- I have enjoyed receiving the Langalist, and especially needed the info about Nortion Antivirus 2000, which I just installed. But, for the first time, I'm e-mailing you.... I'm sick to death of folks who've read a few articles and insist that the third millennium won't begin until January 1, 2001, because "there was no Year Zero." The issue isn't really mathematical, but religious. As it happens, the monk Dinoysius Exiguus (Dennis the Little, or Little Denny) was given the calendar reform job in 532 AD (At least, it was 532 AD when he got done!). He's the one who was off by a few years. Denny's motive for reckoning years from the Incarnation of Christ was to ditch the old "Era of Diocletian," which had been in effect for some two and a half centuries. Little Denny didn't like the Emperor Diocletian, who had persecuted Christians. 

A close look at Denny's work shows that he considered the Year One to have started on the January 1st that *followed* the birth of Christ (by Denny's time, that was believed to be December 25). He reckoned the Era of the Incarnation to have begun with the Annunciation to Mary, traditionally March 25. Those nine months leading up to the birth of Christ were part of the "Years of Our Lord," as far as Denny was concerned. So while the concept of a "Year Zero" hadn't been invented yet, the First Millenium did not *begin* with the Year One, but well *before* it! --- David Finster, Senior Minister, Niles Congregational Church

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6) Don’t Make Me Beg! 8-)

If you think the LangaList is a worthwhile read, just use the following link to recommend the LangaList to a friend. Your friend just may find a new source of useful information; I just may gain a new subscriber; and you just may win a Palm III organizer for your trouble (full details also available via this link):

http://www.langa.com/recommend.htm#1

Or, win a copy of "Poor Richard's E-Mail Publishing: Creating Newsletters, Bulletins, Discussion Groups and Other Powerful Communications Tools." This book has been described as "An excellent, straightforward manual on email publishing, banner ads, driving traffic and especially ethics." (Full details also available via this link):

http://www.langa.com/recommend.htm#2 

Either way, thank you, and good luck!

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7) Just For Grins

This one made the rounds at the start of the year--- I have no clue who first wrote it.

Etch-A-Sketch Technical FAQ For Computer Users:

Q: My Etch-A Sketch has funny little lines all over the screen.
A: Pick it up and shake it.

Q: What's the shortcut for undo?
A: Pick it up and shake it.

Q: How do I create a New Document window?
A: Pick it up and shake it.

Q: How do I set the background and foreground to the same color?
A Pick it up and shake it.

Q: What is the proper procedure for rebooting my Etch-A-Sketch?
A: Pick it up and shake it.

Q: How do I delete a document on my Etch-A-Sketch?
A: Pick it up and shake it.

Q: How do I save my Etch-A-Sketch document?
A: Don't shake it.

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See you next issue!

 

Best,

Fred

(fred@langa.com)

(Please recommend the LangaList to a friend! (And maybe win a Palm III)

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