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The LangaList

2000-11-09
2000-Nov-09

A Free Email Newsletter from Fred Langa
That Helps You Get More From Your Hardware, 
Software, and Time Online

1) Reader- Recommended Update Sites
2) Two Reader Questions About "Windows Update"
3) Speaking Of Netscape...
4) When Simple AV Tools Aren't Enough
5) WindowsME Resurrects Viruses/Worms/Etc.?

6)
Want $10,000 To Spend For The Holidays?

7) More On "Those Pesky fff files"
8) They Loaded The Code
9) Just For Grins
More!

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1) Reader- Recommended Update Sites

I have to admit that, in general, I tend to dislike fully automated update services that try to keep you up-to-date with all patches, bug-fixes and updates for your particular mix of soft- and hardware because:

  1. I don't want extra tasks bubbling in the background, sucking up resources and CPU cycles
  2. I dislike apps that "phone home" unattended because I prefer to control when, how, and about what my PC communicates with the outside world. (I don't believe Microsoft Update actively snoops on things it shouldn't; but why take a chance with any phone-home app, if you don't have to?)
  3. I want to ensure I've made a secure, fresh backup before any system files are changed or updated
  4. I like to know what's going on with my PC. If an automated update happens without your knowing it, and it fails for some reason, your system may become flaky and you'll have no idea why.

So, I usually trigger my updates manually. I do not, for example, use Microsoft's automated "Critical Update Notification" service.

But in discussing that service, plus the three sites I do frequent, plus BigFix and the Dell FileWatch service (in this week's "Explorer" column at http://content.techweb.com/winmag//columns/explorer/2000/23.htm ), I asked readers for their experiences--- good and bad--- with other update services.

Some interesting answers have emerged, and here's a sample:

Fred- Try this. You have to load an active x control, but it's harmless (I think). Pretty good update tool for "Brand name software". http://www.updates.com/    --- Richard Stastny

Fred, CNET Catchup ( http://catchup.cnet.com/ )is another useful update service. I've found it to be very comprehensive. Basically you install a small program that scours your hard drive, and tells you which updates are available. Con The updates are probably limited to what's available on CNET. Thanks for the great newsletter - it's probably the only newsletter that I consistently read! --- Ravindra Maharaj

Hi, Fred: Two software update sites I'd like to recommend are ZDNet's My Updates ( http://updates.zdnet.com ) and CNet's Catchup ( http://catchup.cnet.com/ ), both free. I have been using these sites, as well as the Windows Update site, for several years and am quite satified with their service. Catchup has been around for a number of years as an independent site and was recently picked up by CNet. As an independent site, Catchup's software database was in large part user driven. I think both are now oriented toward tracking their respective software download sites, but they both also track major commercial packages, including Microsoft updates and patches. They both work in much the same way. You first download a small client. When the client is invoked (from a web page), a database is downloaded to your system, the client scans your system for updates, and a report is sent back to the server which generates a result web page. Catchup also generates an inventory web page, and My Updates remembers your last scan. --Tom Mighill

Fred: Great newsletter, I've been reading Windows Magazine since 1995. I use the free update service at http://pcsupport.com , which also has some nice free help and a pay for help service. Although I don't get alerted by email, the free update service, when launched, will search my computer for any software and drivers on my system and inform me if there are updates. I keep most of the drivers for my company on my PC and the update even alerts me to updates for these drivers. It also informs me of updates for both OS's on my dual boot machine. The update list is stored locally as an HTML with links to the updates, so I can return to the list when I boot the other OS and load the new drivers. All and all its the best update service I've come across. --- Matt Casey

For the rest, click over to http://content.techweb.com/winmag//columns/explorer/2000/23.htm, check out the column, then click the "Join Discussion" link. See you there!

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2) Two Reader Questions About "Windows Update"

In item #1, above,  listed four reasons why I dislike auto-updates. These readers have run across a couple more. For example, auto-updates are often slow:

Thanks, Fred, for the notice on the VM Bug, the patch for which I am now downloading (see http://www.langa.com/newsletters/2000/2000-11-02.htm#2 ). This is relevant to the issue in the latest newsletter, whether auto-updates really work. Note I go to the official Windows Update site weekly, including this morning, and got no notice of the VM bug! When will MS wake up? --- Shelomo ben-Avraham

The auto-update site lags behind the manual-download site because, for the former,  the patches have to be packed into a "wizard" format that takes extra time,  programming, and testing. Manual updates consist of only the base patch itself, and so can be made available sooner.

And that's why the LangaList often provides notice of important manual patches BEFORE the Update site does; if they're important, they're worth grabbing right away, before they're released to the general masses via the Update site. It's just another way the LangaList tries to keep you ahead of the curve. <g>

The next item is not  a "critical update," but highlights a potential problem with some update sites. For example, when you go to the Windows Update site, it's currently "recommending" that you install something called "Internet Explorer Error Reporting" which lets you "contribute to the development of Internet Explorer browser technology. With Error Reporting installed, when an application fault occurs you will now see a new dialog box that gives you the opportunity to report the problem to Microsoft. If an update or workaround is available for the error you have reported, you are directed to the appropriate Web site to download the update or view instructions for the workaround. "

In other words, by adding this app to your system, you become an unpaid member of Microsoft Quality Assurance department. (Netscape browsers have something similar; in Netscape 6, it's installed by default.) This type of software runs in the background and inserts itself into the error-handling process; hardly a recipe for improved stability, as this reader found out:

Hi, Fred. In case you haven't discovered it, one of the latest options in Win 98 auto-update is a little add-in for IE that calls home when IE crashes with a report! It has an option to (try to) restart IE. I've installed it and it just did it each time [a] CNN link froze IE up. I was able to get back to what I was browsing with multiple windows, using the history. --- Ed Light

It's one thing to agree to report crashes as part of testing a beta prototype; it's quite another to be asked to run monitoring software on your PC for shipping software. I avoid all kinds of software like this on my "production" PC--- the one I use for daily work--- and I recommend you do likewise.

And that's another reason why I prefer manual updates: What Microsoft (or Netscape, or...) wants on your system may not be what's best for you. By updating manually, *you're* in control.

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3) Speaking Of Netscape...

Long-time readers know I tend to disregard claims of standards-compliance from both Microsoft and Netscape about their browsers. The only way to be sure of what's going on is to ignore the verbiage and test the darn things yourself. (That's where the original idea of BrowserTune came from, by the way.)

Both vendors have been guilty of chest-thumping and overstatement; and for a long time, various versions of their browsers would leapfrog one another. When Netscape skidded off into the weeds a couple years ago, and then was gobbled up by AOL, Microsoft took the lead in standard-compliance. Although it's very unfashionable to say so, it's true: Of the shipping major browsers, IE5.x supports more W3C standards than any other browser.

So, we all anxiously awaited Netscape 6, the almost-three-years-late browser that finally would vault Netscape back into prominence as the "most standards-compliant" browser.

For example, the Netscape browser download site says this:

Netscape is fulfilling its promise to deliver a new browser that is small in size, leads the industry in standards compliance and can run across a wide variety of platforms from traditional PC desktops to new computing devices. This new groundbreaking browser is Netscape 6.... Standards support.... Best standards support.... the best standards support of any browser engine available....

You get the idea.

Reader Jake VanNoy found an interesting article by respected book author David Flanagan at http://www.oreilly.com/news/flanagan_1100.html  (Thanks, Jake!)

The article opens as follows:

Netscape Navigator 6.0 to Fail Standards Compliance

Netscape is rushing to release version 6.0 of its Navigator browser despite the fact that there are serious problems with its compliance to open standards. I'm writing to express my dismay at the number of standards-compliance bugs that remain in the Navigator 6.0 code base, and at the end of this article I'm requesting that like-minded developers register their comments and sign their names in protest.

Of course, no browser--- no software, in fact--- is perfect; it's all a compromise. Any browser that's top dog today may be dog food tomorrow. That's business.

But I, for one, get really annoyed when any software company promises far more than it delivers, especially when delivery is three years late.

I urge you NOT to buy into anyone's chest-thumping. Ideally, you should make up your own mind by actually testing the software for yourself, and seeing what fits your needs best. Whatever is that "best fit" software is the right choice for you, no matter what any pundit--- including me!--- says. <g>

By the way: BrowserTune 2000's "Full Test" lets you put IE5.5 and Netscape 6 through their paces for things like Cascading Style Sheets and Dynamic HTML, to help you draw your own conclusions. (see http://www.browsertune.com/bt2kfast/ )

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4) When Simple AV Tools Aren't Enough

Reader Nur Asikin had a nightmare problem with a virus:

Fred, I have just cleaned a hard disk (Seagate, 2.1G), full with variants of the macro virus (6 variants, infecting more than 100 files), using NAV. The process appeared uneventful, I even installed a new program after that. However, the next day, the disk was no longer recognized on boot up. Fdisk returned "no fixed disk". I also heard clicking sound from the disk on boot up. Any explanation for that mishap? And how to cure it? (My colleagues have files in there, and they are quite mad, understandably).

Nur didn't specify which virus, but one good general principal when you encounter any virus/worm/trojan problem is to visit any of the better antivirus sites to see what kind of damage to expect, and what you can do about it (besides just removing the offending virus/worm/trojan with the AV software). Sometimes, you'll find special repair tools or tutorials on the AV site than can go beyond what the AV software itself can do.

If that's no help, then--- if you made backups--- your simplest thing would be to restore just the needed files, avoiding anything that was infected.

Or if you purchased your AV tools as part of a suite of tools, you might try the DOS-level disk repair tools.

If not, then you have a major, major problem. If you made an emergency boot floppy such as I suggested in the "Save Your Butt" series ( http://content.techweb.com/winmag//columns/explorer/2000/16.htm ), you can boot to the floppy and run

FDISK /MBR

to restore a working master boot record. That *may* gain you access to the disk.

If you have no backups and no emergency floppies you may be out of luck, unless you send the hard drive to a data-recovery shop. They're very expensive.

And although I know I may be beating a dead horse, this is one of the reasons why it's essential to make backups: Problems like this happen every day. Having a good backup (see http://content.techweb.com/winmag//columns/explorer/2000/20.htm  ) is the only way to be 100% safe from even nightmare problems like this.

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5) WindowsME Resurrects Viruses/Worms/Etc.?

Keith Ord found that WindowsME's automatic system-file restore process made it very hard to remove a worm from his system:

Hi Fred:  A couple of days ago I found that I was infected with the k*k w*rm script virus. Norton 2000 cleared it from my system, but upon running the scan again after a reboot it found 8 entries of the virus again. These were situated in C/_RESTORE/ARCHIVE/FS26. None of the Norton options would get rid of them, i.e. quarantine or deleting. I even deleted the whole _RESTORE file in DOS as a last resort, but once the machine was rebooted, all the _RESTORE files were restored, complete with the 8 virus references!!! As a last resort I ran set-up on Win ME and overlaid the system. This seemed to return the _RESTORE file back to its original configuration without any virus references. Could I have removed the virus references some other way?

That was good thinking, Keith. Once the supposedly-safe Restore files have gone bad, a less-perceptive user could end up stuck in an endless loop of self-reinfection as the bad files get copied back on top of the cleaned files. It looks like the AV people have some work to do, and maybe Microsoft, too! The Restore files either should be 100% safe, or be capable of being cleaned.

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6) Want $10,000 To Spend For The Holidays?

The Recommend-It site gives away up to $10,000 as an incentive to use their service to recommend newsletters like this one!

If you think the LangaList is a worthwhile read, just use the following link to recommend the LangaList to a friend. Your friend just may find a new source of useful information; I just may gain a new subscriber; and you just may win $10,000 or other prizes from the folks at "Recommend-It:"

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Or, win a copy of "Poor Richard's E-Mail Publishing: Creating Newsletters, Bulletins, Discussion Groups and Other Powerful Communications Tools." This book has been described as "An excellent, straightforward manual on email publishing, banner ads, driving traffic and especially ethics." (Full details also available via this link):

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Either way, thank you, and good luck!

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7) More On "Those Pesky fff files"

Peter Kaulback was the first of several reader to dig deeper on the issue of the zero-byte ff*.tmp files that crop up in many \WINDOWS directories (see http://www.langa.com/newsletters/2000/2000-11-06.htm#6 ):

Hello Fred, I was experiencing crashes from a combination of Mdm.exe, which creates the fff files, and RPCSS, which is installed with VB and handles internet connections for DCOM. Removing both of these programs and their registry entries as well as your BAT file is the only way to deal with them. More articles can be found here to clarify them

http://support.microsoft.com/support/kb/articles/q221/4/38.asp

http://cexx.org/rpcss.htm

Thanks, Peter--- and all who wrote in!

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It costs less than you think to
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8) They Loaded The Code

Do you have a home page or website? (It doesn't matter what size.) Please click over to http://www.langa.com/code.htm , and maybe you can join the hundreds and hundreds of LangaList readers who have "Loaded the Code!" (If you've already "Loaded The Code" and are wondering if your site will appear here or on the Langa.Com web site, please see http://www.langa.com/link.txt )
Speaking of which: Here's another eclectic sample of reader sites--- some professional, some very personal:

View A Randomly-Chosen Reader Site
http://www.langa.com/cgi-local/rand_link.pl

Manually Browse All Posted-to-Date Sites Starting At
http://www.langa.com/readersites.htm

Cambridge (UK) Connections
http://website.lineone.net/~rpalin/

Ed's Sports Pages
http://members.nbci.com/edmat/edspage.htm

DeLoach, DeLoache, DeLoatch... Genealogy Site and "HUGUENOT  RING"
http://homepages.rootsweb.com/~javan/desloges/index.htm

9th Tee Enterprises
http://www.9thtee.com/

C Adams Home Page
http://www.webzone.net/c_adams/index.htm

Panther Enterprises
http://home.thirdage.com/Internet/panter/

Echoed Sentiments Publishing Company
http://www.espdesign.bigstep.com/

Palmetto Model Aviation
http://pmaviation.homestead.com/index.html

Plastic Bags (yup--- really!)
http://www.1-800bags.com/

Doc Trish Explains It All!
http://www.askdoctrish.com/

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9) Just For Grins

Gordon Berkley of Sun Microsystems in Israel sends this along:

Fred, Hi! Love your list, yada yada and all that stuff -) Keeping up with the musical [computer] humor (see http://www.langa.com/newsletters/2000/2000-10-16.htm#11 ), this dropped into my Inbox today...

Unix Man (Nowhere Man)
----------------------

He's a real UNIX Man
Sitting in his UNIX LAN
Making all his UNIX plans
For nobody.

Knows the blocksize from du(1)
Cares not where /dev/null goes to
Isn't he a bit like you
And me?

UNIX Man, please listen(2)
My lpd(8) is missin'
UNIX Man
The wo-o-o-orld is at(1) your command.

He's as wise as he can be
Uses lex and yacc and C
UNIX Man, can you help me At all?

UNIX Man, don't worry
Test with time(1), don't hurry
UNIX Man
The new kernel boots, just like you had planned.

He's a real UNIX Man
Sitting in his UNIX LAN
Making all his UNIX plans For nobody ...
Making all his UNIX plans For nobody
.

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See you next issue!

 

Best,

Fred

(fred@langa.com)

Please recommend the LangaList to a friend! (And maybe win $10,000!I)

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Disclaimer: (Please see full disclaimer here: http://www.langa.com/legal.htm.) Abbreviated version: The tips and other information given in the newsletter are researched and are believed to be accurate, but we cannot and do not guarantee that all the information here will work on all systems, for all users, all the time. All information herein is offered as-is and without warranty of any kind. Neither Langa Consulting LLC, nor its employees nor contributors are responsible for any loss, injury, or damage, direct or consequential, resulting from application of any information presented here.

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