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The LangaList

2000-10-16
2000-
Oct-16

A Free Email Newsletter from Fred Langa
That Helps You Get More From Your Hardware, 
Software, and Time Online

1) Reader Q&A On Drive Imaging & BackUps
2) Alternatives to CD-R?
3) Thursday's Issue
4) A Bug Trio, Item #1: The "Share Level Password"
5) A Bug Trio, Item #2: On A LAN? Read This!
6) A Bug Trio, Item #3: The Win98/Me "WebTV" App
7) More Ways To Beat Internet Fraud
8) Thanks!
9) Reader Sites Galore
10) Too Cool
11) Just For Grins
More!

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1) Reader Q&A On Drive Imaging & BackUps

Here's a real-life example from a LangaList reader of why the topic is important:

Thanks Fred for your great tip, I downloaded Drive Image 4.0 last evening & installed & did an Image backup of my System C:\ to my CDRW Drive. Would you believe that just after doing so, I installed a new software program & got the Blue Screen Of Death! After trying to get the system back up & running to no avail, I used my Image back file & restored my system...this saved me many hrs. of hard work. What luck!!!!!!!!!--- Hawk

It's not luck, Hawk. You were *smart.* <g> You see, it was inevitable: Eventually, if you use your PC long enough, you *will* suffer a system failure or you *will* lose a file you need. There's no "maybe" to this: It *will* happen; it's only a matter of when, and the "when" is unpredictable.

And that's why we've spent some time discussing backups and drive imaging. For example, see http://content.techweb.com/winmag//columns/explorer/2000/20.htm  and http://www.langa.com/newsletters/2000/2000-10-02.htm  and  http://www.langa.com/newsletters/2000/2000-10-05.htm  and http://www.langa.com/newsletters/2000/2000-10-09.htm .

Still, the whole backup/imaging topic is complex, and some readers had additional questions. For example, reader Karl Whisennand was one of many who asked:

Fred I have enjoyed your recent articles on DOS and Hard Drive Security. I have one question about security--what is the difference between using a program like Ghost or DriveImage and just copying your entire disk files to CD-RW's through a simple program like HP's "Simple Backup"? Also, I use a program developed by Mike Lin called Rapid Backup to back up my data files automatically whenever any file in my C\Data folder or its subfolders are changed. It is available at http://www.mlin.net . Keep your articles coming.

Backups are usually file-by-file copies. That's fine for data files--- the word processing documents, spreadsheets (etc) that you create on your system. With a backup of these files, if the live copy on your hard drive gets lost or munged, you can replace it with a good copy from your backup set.

But standard backups aren't so good for helping to restore system files. That's because a standard Windows-based file-by-file backup can't access any files that are in use when the backup is being made (and this usually includes Windows' system files). Because those files can't be backed up, they can't be restored from the backup if such a file becomes corrupted and causes instability and crashes. Your data is safe, but you may still have to rebuild or reinstall the OS itself.

Plus, a file-by-file backup-and-restore arranges files in an arbitrary order: Using an ordinary backup to restore files usually can *increase* the amount of fragmentation of your hard drive contents.

In contrast, drive imaging is a low-level sector-by-sector copy of your hard drive--- all files, no exceptions. Thus, a drive image is an excellent way to restore not only data files, but also system files and all your system settings, tweaks, and tunings--- everything, no exceptions. Drive imaging also copies the structure of the drive contents--- the way the files are laid out. So, if you image your hard drive when it's fully defragged, then when you restore that image, you'll get what you started with--- a fully-defragged drive.

Any backup is better than no backup. But drive imaging is a kind of "ultimate" backup that goes far beyond what ordinary backups can do. In my opinion, imaging is about as good as it gets.

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2) Alternatives to CD-R?

In "BulletProof Your Windows Setup" ( http://content.techweb.com/winmag//columns/explorer/2000/20.htm ) I recommended using an inexpensive CD-R drive to copy your drive image files to a blank CD: CD-Rs now cost under $100 in some cases, and blank CDs that hold 640MB or more can cost under $0.50 each.

But some readers prefer using a second hard drive for their backups and images:

If the object is to be able to be up and running immediately in the event of a mechanical or logical failure of the primary drive, this seems to be the quickest and easiest way to do it. I think it's cheaper to simply install 2 identical drives, and is faster than any other alternative I know of.--- Bruce Karberg

I partly agree, Bruce: Drive-to-Drive copy/restore is faster than drive-to-CD or tape; and (because hard drives are so cheap now) adding a second drive can cost less than CDR or tape alternatives.

But hard drives fail more often than many people think. Some users are lulled unto a false sense of security when they see that, say, their hard drive has a MTBF or "mean time between failure" of something like 25,000 hours in normal service. Sounds impressive, no?

But 25,000 hours is only 2.8 years, and "mean time" means that half the drives will fail *sooner* than that. With just a little bad luck, you could be looking at a drive failure in just a year or so.

Plus, the CD option I recommend lets you easily store your backups in the trunk of your car, in a safe or safety deposit box, or in some other location away from your PC. That way, your backups protect you against *any* loss--- system failure, theft, office fire, or whatnot. A second drive will protect you against basic data loss or failure of the primary drive, but will do nothing for you if you lose you whole system, unless you use a removable hard drive and store it away from your PC.

But consider how vulnerable a hard drive is to static shock, moisture, and temperature extremes. In sharp contrast, a CD shrugs off most environmental extremes.

Drive-to-drive backups are infinitely better than no backups at all. But I still believe that CD-based backups are best-of-breed.

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3) Thursday's Issue

Sometimes, the gremlins take over. For example, my normally-reliable list-hosting service has had a string of problems of late, including major outages in the local phone telco's (Ameritech) fiber optic connections to the Internet. The result has been delayed delivery of a couple issues.

This newsletter is published Mondays and Thursdays. In an effort to ensure redundancy, I use different hosts for the web site and the newsletter-mailing site: A problem with one should not affect the other. Thus, in those thankfully-rare instances when a Monday or Thursday goes by without delivery of a new email issue, you can find the web-version of that issue posted at http://www.langa.com , and vice versa.

Last Thursday's issue, for example, is now (and has been) available via the front page at Langa.Com; it's also in the archives, and is available via direct link at http://www.langa.com/newsletters/2000/2000-10-12.htm .

The contents of that issue:

1) Free Security Test Update
2) Free Speed Test and Tweak Update
3) Trimming Netscape's Oinkage, Part I
4) Trimming Netscape's Oinkage, Part II
5) Build Your Own Batch Files
6) OLS Souuuuuu-eeee!
7) $10,000 For Your Trouble?
8) Double Dose Of New Reader Sites!
9) AOL, HotMail Problems
10) Just For Grins

I apologize for the delivery problems; they'll be resolved very soon!

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4) A Bug Trio, Item #1: The "Share Level Password" Vulnerability

Windows offers two types of basic security--- the early-Windows "share level" security and the later, NT/Win2K-style "user level" security.

In the user-level security method, access is allowed only to people who belong to a predefined group. If you're not on the list, you don't get in, simple as that.

The share-level method is simpler, and relies on a password: Anyone who knows (or who can guess) the password can access whatever's being protected.

As it turns out, the share-level security in Windows 95, 98, 98SE and Me's Print and File Sharing turns out to have an additional weakness that "could allow a malicious user to programmatically access a Windows 9x/ME file share without knowing the entire password assigned to that share."

Microsoft recommends that anyone with File and Print sharing enabled and using share level access on a Windows 9x or Windows Me system consider installing the patch--- and I recommend it, too.

FAQ:
http://www.microsoft.com/technet/security/bulletin/fq00-072.asp

Patches, we got patches:

Win98/98SE:
http://download.microsoft.com/download/win98SE/Update/11958/W98/EN-US/273991USA8.EXE
 

WinMe:
http://download.microsoft.com/download/winme/Update/11958/WinMe/EN-US/273991USAM.EXE

Win95:
"Patch available shortly"

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5) A Bug Trio, Item #2: On A LAN? Read This!

If you're on a LAN, using Windows 95, 98 or Me, and have the IPX/SPX protocol installed, then you may be vulnerable to a hack-attack from someone else on the LAN. (Note that this particular problem is not related to Internet connectivity, which uses the TCP/IP protocol.)

Basically, part of the IPX/SPX protocol can be used to trigger a "packet storm" on a LAN that might crash individual systems and choke the LAN with bogus traffic.

More info:
http://www.microsoft.com/technet/security/bulletin/fq00-073.asp

Patches:

Win95:
http://download.microsoft.com/download/win95/Update/11974/W95/EN-US/273727USA5.EXE

Win98/ 98SE:
http://download.microsoft.com/download/win98SE/Update/11974/W98/EN-US/273727USA8.EXE

WinMe:
http://download.microsoft.com/download/winme/Update/11974/WinMe/EN-US/273727USAM.EXE

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6) A Bug Trio, Item #3: Do You Use The Win98/Me "WebTV" App?

Neither do I. <g>

But just in case there are some out there who do, Microsoft has found and patched a bug in the WebTV software that "could allow a malicious user to remotely crash systems running WebTV for Windows.:

There's a FAQ at
http://www.microsoft.com/technet/security/bulletin/fq00-074.asp

and the patch is available in two flavors:

Windows 98 and 98SE:
http://download.microsoft.com/download/win98SE/Update/12278/W98/EN-US/274113USA8.EXE

Windows Me:
http://download.microsoft.com/download/winme/Update/12278/WinMe/EN-US/274113USAM.EXE

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7) More Ways To Beat Internet Fraud

We discussed several government and business programs that can help protect you against fraudulent internet merchants and scam artists. (See http://www.langa.com/newsletters/2000/2000-10-02.htm#3 )

Reader Bill Richmond reminded me of another:

Hi Fred.... Another point to remember in Internet Fraud is to be sure and contact your credit card company if you paid for a service or product you never received. RhinoPoint was a site offering to reimburse you for the cost of your ISP if you filled out a few surveys each month for them. I knew better...but....yep, I took the bait. Anyway, they soon folded after taking my $15.95. I thought I would try to warn others so I contacted my credit card company (AT&T Universal Card)...well, surprise, surprise! They told me they would credit my account for $15.95 and have their people investigate the firm Just something to keep in mind if you are ever scammed on the Web.

Good advice, Bill; thanks!

In fact, almost *all* credit card issuers offer some level of fraud protection. Most of the major cards will either forgive debts incurred due to theft, fraud or other misuse of your account; or limit your liability to $50, even if the amount charged is much more.

What's more, many card issuers offer consumer protection services with their cards, especially the premium (silver, gold, platinum, latinum, kwatloos, or whatever) cards: The card issuer, for example, may offer a separate warranty that either replaces or supplants the manufacturer's warranty: Sometimes, the card issuer's warranty will even cover items that are lost or stolen--- something that almost no manufacturer's warranty will cover.

And finally, a credit card issuer can act as an intermediary to help resolve problems other than those caused by theft or fraud. For example, you order an item and it arrives broken or is the wrong merchandise, and the vendor is unresponsive to your complaints, the credit card issuer can withhold payment (or even call back payment) from the merchant. In this case, you don't get a refund--- the credit card issuer simply holds the funds in escrow while you and the merchant work to resolve your dispute. But because the merchant no longer has your money, you may find him or her far more eager to settle with you than otherwise.

It's worthwhile to see exactly what services your card issuer offers. And if they don't offer much, shop around: There are plenty of card issuers out there eager for your business who *do* offer good consumer protection assistance and services.

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8) Thanks!

Thanks to thousands of you, the LangaList is one of the ten most-recommended "Computing & Internet" resources, according to the folks at Recommend-It! (See http://www.recommend-it.com/RecCenter/10.html  .) It's a great feeling to know that this newsletter (and Langa.Com) is useful enough for many, many of you to have suggested it to friends and colleagues.

And, as a way of saying "Thanks!" there are two prizes you can win simply for making a recommendation. For example, if you use the Recommend-It service, you can win $10,000 (full details also available via this link): http://www.langa.com/recommend.htm#1

Or, win a copy of "Poor Richard's E-Mail Publishing: Creating Newsletters, Bulletins, Discussion Groups and Other Powerful Communications Tools." This book has been described as "An excellent, straightforward manual on email publishing, banner ads, driving traffic and especially ethics." (Full details also available via this link): http://www.langa.com/recommend.htm#2

Either way, thank you again, and good luck!

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9) Reader Sites Galore

Do you have a home page or website? (It doesn't matter what size.) Please click over to http://www.langa.com/code.htm, and maybe you can join the hundreds and hundreds of LangaList readers who have "Loaded the Code!" (If you've already "Loaded The Code" and are wondering if your site will appear here or on the Langa.Com web site, please see http://www.langa.com/link.txt )

Speaking of which: Here's another eclectic sample of reader sites--- some professional, some very personal:

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10) Too Cool

That headline--- "too cool"--- has two meanings:

The first refers to a very slick site/service I recently discovered: the National Recreation Reservation Service, at http://www.reserveusa.com/about/

It's a strange (but good) way of enabling a very low-tech activity (camping) via high-tech means (the web). It's basically an online reservation service for almost 50,000 campsites and cabins managed by the USDA Forest Service and the US Army Corps of Engineers: The campsites are usually in National Forests and similar locations, and often are associated with the most unspoiled and scenic places in the United States.

The web site lets you zoom in on a national map, selecting the places you'd like to explore: You can zoom all the way down to maps of *individual campsites* so you'll know exactly where the site is, and how it's laid out with regard to its neighbors, to park facilities and to the locale. Some sites have cabins; some are for single or multiple tents; some are OK for trailers or RVs; some are handicap accessible; and it's all visible with a few mouse clicks.

Once you find a site you like, you can see if it's available during whatever time-frame you're considering (up to a year in advance), and if it is, you can reserve the site online via credit card.

My wife and I used the service to reserve a campsite in New Hampshire's White Mountain National Forest during the peak of fall foliage season, two weekends ago: We reserved the site about a month in advance, and when we arrived, the site was clean and ready for us, with our name posted on a "reserved for..." tag at the site entrance. It couldn't have gone smoother. As the headline says: Too cool!

And that brings me to the other, literal meaning of "too cool" because the weather was unseasonable that weekend, leading to a surprise. If you'd like to see some personal snapshots from the trip--- and the surprise--- click over to (sorry-- no longer available)

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11) Just For Grins

This issue's discussion of system- and data-backups makes this offering from reader Michael Bray a perfect way to close:

SING...

YESTERDAY

Yesterday, All those backups seemed a waste of pay.
Now my database has gone away.
Oh I believe in yesterday.

Suddenly, There's not half the files there used to be,
And there's a milestone hanging over me
The system crashed so suddenly.

I pushed something wrong. What it was, I could not say.
Now all my data's gone and I long for yesterday-ay-ay-ay.

Yesterday, The need for back-ups seemed so far away.
I knew my data was all here to stay,
Now I believe in yesterday.

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See you next issue!

 

Best,

Fred

(fred@langa.com)

Please recommend the LangaList to a friend! (And maybe win $10,000!I)

An easier-to read formatted HTML version is available in the "Current Issue" section of http://www.langa.com.  (The HTML version of each issue normally is available by 9AM EST [UT-5] of the issue date.) All past LangaList issues are also available at the Langa.Com site.

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About the advertisers:  Langa Consulting LLC will never knowingly accept advertising for a fraudulent product, company or service. However, Langa Consulting LLC makes no implied or explicit warranty, recommendation or endorsement of or for the products, companies or services mentioned in the ads.

Disclaimer: (Please see full disclaimer here: http://www.langa.com/legal.htm.) Abbreviated version: The tips and other information given in the newsletter are researched and are believed to be accurate, but we cannot and do not guarantee that all the information here will work on all systems, for all users, all the time. All information herein is offered as-is and without warranty of any kind. Neither Langa Consulting LLC, nor its employees nor contributors are responsible for any loss, injury, or damage, direct or consequential, resulting from application of any information presented here.

This newsletter is a free service of Langa Consulting LLC and is Copyright © 2000 Langa Consulting LLC. All rights reserved.

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