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LangaList Help File
This note covers the most common mailing list problems/operations. Please check it out and most likely you'll find EXACTLY what you need to accomplish your goal or resolve your problem. Thanks!
WHAT PROBLEM ARE YOU HAVING?
1) Duplicate messages once in a while
2) Don't know How to UNsubscribe
3) Having Trouble UNsubscribing
4) Don't know How to Subscribe
5) Need Change of Address
6) Want back issues/missed copies
7) Other trouble?
Just click above or skim down to find the information you need in the numbered section that matches the above problem area.
1) DUPLICATE MESSAGES ONCE IN A WHILE
From time to time, servers or routers hiccup due to a temporary problem or transient overload, and a tiny handful of subscribers get extra copies.
There's no pattern to it, and no way to control it from my end because it's "out on the net" and not on the list server. Usually, the problem resolves itself and *does not repeat* for the same users.
Please note that any duplicates from me are unintentional not directed at you personally in any way, and are not something I personally can control. The remedies are (1) either to simply hit the delete key to kill the extras, or, (2) if it really bothers you, simply unsubscribe. Unsubscribing can't stop any in-route messages from being delivered, but it will prevent sending any new messages. Click here for info on how to unsubscribe.
Windows Secrets and LangaList subscribers: click here.
Or just send an email to unsub@WindowsSecrets.net from the SAME ADDRESS you used to sign up with. (Look near the TOP of your last copy of the last newsletter you received. You'll see a line that that starts "Delivery address: YOURNAME." But instead of "YOURNAME," you'll see the exact, true address you've subscribed to the LangaList or Windows Secrets newsletters with.)
If you have trouble unsubscribing, click here.
3) IF YOU HAVE TROUBLE UNSUBSCRIBING from the Windows Secrets Newsletter:
Look near the TOP of your last copy of the newsletter. You'll see a line that starts "Delivery address: YOURNAME" But instead of "YOURNAME," you'll see the exact address the list software has you subscribed under. Because this is how you're signed up, this is also the exact address you need to use to unsubscribe.
It's possible that the name/address that appears there will not match your current address due to any one of the following ISP or email problems.
ISP or Domain Changes: Sometimes, an ISP will change its name or domain, making the email you send out now have a slightly different address from what you used to sign up. Or, perhaps you changed ISPs and now are sending your mail from a completely different address from before.
Aliases: Some email services (MSN, Netcom, Worldnet and others...) use "aliasing." They give you a *FALSE* but easy to remember email address. For example, an MSN member may think his email addresses is something like "USER@msn.com" but under the covers, the address *really* is "USER@classic.msn.com" or "USER@email.msn.com." Worldnet substitutes "USER@worldnet.att.com" as an alias for USER@postoffice.worldnet.att.com" and so on.
Other servers that let you share accounts with other family members do something similar. You may think your email is "joe.blow@something.com", but your real address may be the general family mailbox at blow@something.com. As long as you use mail only within the aliasing system it works fine. The system translates your FALSE alias to your real address and vice versa.
But to an external list server, "USER@msn.com" and "USER@email.msn.com" are completely different addresses. If you are on the list as USER@email.msn.com but try to unsubscribe as USER@msn.com, it won't work---the addresses are not the same.
Redirects: Other complicating factors that can confuse a list server are mailbox redirecting, auto-forwarding, or any similar techniques that might possibly mask or alter your email address or place multiple mailboxes contents into one master mailbox at your end. This is an *extremely* common problem now that many people have multiple mailboxes. You may be signed up via several different mailboxes; unsubscribing from one mail account will not unsubscribe copies that are being sent to another account.
NAME ON FILE; NAME(s) TO USE TO UNSUBSCRIBE:
Look near the TOP of your last copy of the newsletter. You'll see a line that that starts "Delivery address: YOURNAME." But instead of "YOURNAME," you'll see the exact, true address you've subscribed to the LangaList or Windows Secrets newsletter with. If you are receiving duplicate copies or can't unsubscribe because of aliasing or due to mail forwarding, this entry will show you the exact address you need to use!
4) HOW TO SUBSCRIBE
Just visit:
http://WindowsSecrets.com/info/
5) CHANGE OF ADDRESS
Please visit your subscription preferences page at: http://WindowsSecrets.com/prefs.
Note: If you've changed ISP or can't get to your old account, please visit our contact page and request assistance.
6) BACK ISSUES/MISSED COPIES
If your mail server filtered out a newsletter, you can resend the current issue to yourself. To do so, visit your preferences page and use the Resend link.
7) OTHER PROBLEMS
For help with your subscription, please visit the contact page or read the latest newsletter articles each week at http://www.WindowsSecrets.com. While that may not be as convenient as having it delivered in your mailbox, it works every time.
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